+12%
147
Total Calls Today
+2
23
Active Users
+8%
1,284
Messages Sent
-15%
0:34
Avg Wait Time
Recent Calls
Sarah Chen
+61 412 345 678
4:32
2 min ago
Tom Wilson
+61 423 456 789
12:08
15 min ago
Unknown
+61 434 567 890
-
23 min ago
Emily Davis
+61 445 678 901
2:15
45 min ago
James Park
+61 456 789 012
8:42
1 hr ago
Team Status
6 onlineK
Kathy
Ext. 107 · On Call
M
Mike
Ext. 108 · Available
L
Lisa
Ext. 109 · On Call
D
David
Ext. 110 · Away
A
Anna
Ext. 111 · Available
C
Chris
Ext. 112 · Do Not Disturb
Call Queues
Live
| Queue | Waiting | Agents | Avg Wait | Service Level |
|---|---|---|---|---|
| Sales | 2 | 4 | 0:22 | 94% |
| Support | 5 | 6 | 1:05 | 87% |
| Billing | 0 | 2 | 0:00 | 98% |